Course Dates: Open-ended
Enrollment Dates: Enroll Anytime
Who can Enroll: Anyone
Course Language: English
Price:  FREE
Bronze Level

About this course

This course is designed to train Store Owners and their entire Staffs on the basics of a Mobile App. As Staff turn-over is a regular occurrence in business the Bronze Level Certification serves as the Trainer for all new hires including full time, part-time and seasonal help. 
 
The Bronze Level Certification Course is designed and written for the most non-tech savvy person. The first module teaches what an app is and how it works. 
 
This Bronze Level Certification Course will help all staff members learn about your app, be comfortable using its most basic functions and be comfortable helping customers use the app. 
 
This course is short and can be completed in about an hour so its cost effective to integrate this course as part of your mandatory training for part- time and seasonal staff.
 
Upon completion of this course each person received a Certificate of Completion giving them the title of Competent Mobile App Marketer. 
 
Mobile App Bronze Certification
There are 7 Training Modules in this course. To achieve the Bronze Certification and title of Competent Mobile App Marketer you must be able to:
 

  • Know the definition of a mobile app 
  • Know the functionality of your store's mobile app
  • Know the top 10 reasons your store will benefit from a mobile app
  • Know the top 10 reasons your customers will benefit from using your store's mobile app
  • How to approach customers and invite them to download the mobile app
  • How to help customers  download the mobile app onto their phones from both Google & Apple 
  • Help customers register themselves as a registered app user/ VIP client 
  • Manually Register a customer who either doesn't have a mobile phone or doesn't know their App Store PW to download the app
  • Help customers redeem a coupon 
  • Help someone set their app settings to receive Push Notifications
  • Help customers redeem Loyalty points 
  • How to teach Consignors To login and check their accounts through the mobile app 

Course Structure

  • Module 1 Mobile App Basics
  • Module 2- What Does Your Store’s Mobile App Do
  • Module 3- How To Approach Customers To Download Your App and How to Help Customers Download Your App
  • Module 4 How To Help Customers Register as a VIP App User and Subscribe to Push Notifications
  • Module 5- How To Help Customers with the Loyalty Program
  • Module 6 - How To Help Customers with Coupons, Events, Consignor Login

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